kuatoke Privacy Policy

This page describes what we collect when you use kuatoke and how we keep that data protected. We at kuatoke take data privacy seriously and undertake to handle your personal information according to applicable data-protection principles. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or interact with our sportsbook, live casino, slots, or esports offerings, we collect certain information to operate our service and comply with regulatory requirements.

Our privacy practices apply uniformly to all users regardless of location—whether you access kuatoke from Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta. We do not sell your personal data to third parties for marketing purposes. We share data only with payment processors, compliance partners, and service providers necessary to deliver kuatoke's functionality.

Our services are available only where local law permits. Users remain responsible for verifying that their use of kuatoke complies with their jurisdiction's data-protection and gaming regulations.

What Data We Collect on kuatoke

We collect information in several categories. First, account registration data: your name, date of birth, email address, phone number, and password. Second, identity verification data: a copy of your valid ID (KTP or passport), proof of address, and any supporting documents you provide during our KYC (know-your-customer) process. Third, payment data: details of your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), transaction amounts, and settlement status.

Fourth, activity data: records of your wagers, bets, game sessions, and account balance changes. Fifth, device and access data: your IP address, browser type, device identifier, and approximate location (derived from IP). Sixth, communication data: any messages you send to our support team, feedback you provide, and records of our responses. We do not collect your payment credentials (passwords, PINs, or card numbers); payment processing is handled by our payment partners, and we receive only confirmation of successful or failed transactions.

How We Use Your Data

We use your data for several purposes. First, to operate kuatoke: creating and maintaining your account, processing deposits and withdrawals, settling wagers, and delivering our sportsbook, live casino, slots, and esports services. Second, for compliance and fraud prevention: verifying your identity, detecting suspicious activity, preventing money laundering, and responding to regulatory inquiries. Third, for customer support: responding to your questions, resolving disputes, and improving our service based on user feedback.

We do not use your data for marketing without your explicit consent. We do not sell your personal information to third parties for their marketing purposes. We may share aggregated, anonymised data (such as "many thousands of active accounts" or "Liga 1 betting volume trends") with partners or in public reports, but such data cannot identify you individually.

Third-Party Data Processors and International Transfer

We at kuatoke work with third-party processors to deliver our service. Our payment partners (who process mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions) receive transaction data necessary to settle your deposits and withdrawals. Our compliance and KYC partners receive your identity verification documents to confirm your eligibility. Our hosting and analytics providers may process your activity data to maintain our infrastructure and understand service performance.

Our servers may sit outside your jurisdiction. Data transferred internationally is subject to the same privacy protections we apply domestically. We undertake to ensure that all third-party processors comply with data-protection standards equivalent to our own. If you have concerns about international data transfer, you may contact our support team for details on specific processors and their locations.

Your Rights Regarding Your Data

We recognise your rights to access, correct, and delete your personal data. You may request a copy of all data we hold about you by contacting our support team. You may request correction of inaccurate information (such as a misspelled name or outdated address). You may request deletion of your account and associated data, subject to our legal obligation to retain records for compliance and dispute resolution.

Deletion requests are processed within standard business hours. We may retain certain data (such as transaction records) for a period after account closure to comply with anti-money-laundering regulations and to resolve any outstanding disputes. We will inform you of any data we retain and the legal basis for retention.

Account data

Your name, email, phone, and date of birth are retained as long as your kuatoke account is active.

Identity verification

Your ID copy and proof of address are retained for compliance purposes, typically for several years after account closure.

Transaction records

Deposit, withdrawal, and wager records are retained for audit and dispute-resolution purposes.

Activity logs

Your login history, IP addresses, and device information are retained for security and fraud-prevention purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your kuatoke experience. Session cookies allow you to remain logged in while browsing our platform. Preference cookies remember your settings (such as language or theme). Analytics cookies help us understand how users interact with kuatoke, which features are popular, and where we can improve. We do not use cookies to track you across unrelated websites.

You may disable cookies in your browser settings; however, doing so may limit your ability to use certain kuatoke features. We do not require you to accept non-essential cookies to access our core services (account creation, deposits, withdrawals, gameplay). If you have questions about our cookie practices, contact our support team.

Data Security and Breach Notification

We undertake to protect your data using industry-standard encryption, secure servers, and access controls. Your password is hashed and never stored in plain text. Payment data is encrypted in transit and at rest. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.

In the unlikely event of a data breach, we will notify affected users within a reasonable timeframe and provide guidance on protective steps. We will also notify relevant regulatory authorities as required by law. We maintain incident-response procedures to minimise harm and restore service integrity.

• 1
  Encryption in transit and at restSecurity

  All data transmitted to and from kuatoke is encrypted using TLS/SSL protocols.

• 2
  Access controls and authenticationProtection

  Only authorised kuatoke staff can access your personal data, and access is logged and monitored.

• 3
  Regular security auditsCompliance

  We conduct penetration testing and vulnerability assessments to identify and fix security gaps.

• 4
  Incident response proceduresBreach Handling

  If a breach occurs, we notify affected users and authorities within required timeframes.

Policy Updates and Contact Information

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on kuatoke and updating the "last modified" date. Continued use of kuatoke after such notification constitutes your acceptance of the updated policy.

If you have questions about our privacy practices, wish to exercise your rights (access, correction, deletion), or have concerns about data handling, please contact our support team. You may reach us via in-app chat, email, or our FAQ page. We undertake to respond to privacy inquiries within standard business hours.

For additional information about your account and our terms of service, please review our Terms & ConditionsIf you believe we have mishandled your data or violated this policy, you may lodge a complaint with the relevant data-protection authority in your jurisdiction. We remain committed to resolving privacy concerns promptly and fairly.